Job description

Furniture1 - company for our customers which is changing the way they buy furniture and for our colleagues - it is a place to create positions where they can learn and grow.
Our values are simplicity, honesty, innovation, effectiveness and trust. Everyone who belongs to our team is responsible to ensure that our operations, services and standards reflect them.

We are currently looking for a bright and motivated Customer Service Manager to help us grow in the French market.

If you’re like us: strive to be UNBEATABLE in CUSTOMER SERVICE, always exceeding customer expectations. Join us!

• Advice and help our clients to choose the right furniture, solve day to day issues;
• Understand Customer’s needs and provide guidance in our e-shop;
• Make purchases from manufacturers;
• Excellent communication, organizational, and problem solving skills;
• Ability to maintain effective communication between logistics / planning functions, customer service / sales, and production / manufacturing floor;
• Strong organizational skills;
• Able to multi-task and solve problems in a timely manner;
• Detail-oriented with solid written, oral, and interpersonal communication skills;
• Ability to work in a team environment.

Requirements

• Excellent verbal, written & listening skills in French;
• Communication with Customers;
• Decent English for daily communication with the team and colleagues;
• Passion for excellent customer experience;
• Ability to multi-task and take responsibility & ownership in challenging situations;
• Strong attention to detail;
• Ability to work effectively in a team: a friendly, empathic and solution-oriented person.
• Experience - you don’t need any experience. We will teach you!

Company offers

• International trainings and team buildings;
• Opportunity to improve and grow with the company;
• Day off on your birthday;
• Health insurance.

We provide flexible working conditions (working in the office or partially remote), a competitive salary based on experience, all of the usual office perks, and more. You would have an opportunity to contribute to meaningful and challenging projects, therefore we guarantee that everyday life will definitely not be boring :)